24/7 multilingual global support for medical and technical enquiries

How we can help you

Help for patients and carers with enquiries regarding devices and SAMD

24/7 medical and technical support regarding devices, apps, and software.

Help with medical emergencies and unblinding requests during clinical trials

We provide support 24/7, including when the P.I. or medical monitor is unavailable.

Support for recruitment and enrolment of patients on to clinical trials

We act as a point of contact for triaging enquiries from trial specific websites including clinicaltrials.gov

Multilingual, 24/7 Medical Information services for post-approval products

Our reliable and experienced team of Information Scientists offer a bespoke 24/7 service


Our clients


Calls answered within 20 seconds


Preventing unnecessary unblindings in last 3 years


SAE reported to Pharmacovigilance within 24 hours


Emergency ‘out of hours’ answered within 4 minutes

“ESMS, a spin-out from Guy’s Hospital Poisons Unit, provides a unique service to clinical trials which goes beyond a simple unblinding service of the type that an NHS on-call pharmacist might provide. This service is designed to prevent inappropriate unblinding as in most cases, the A&E doctor is confident to proceed with the patient’s treatment without unblinding, thus improving patient retention and reducing the need for higher patient recruitment. Retaining patients on the study is also crucial to the success of the grant.”

Caroline Murphy, KCTU Operational Director Institute of Psychiatry, King’s College London