24/7 multilingual global support for medical and technical enquiries
How we can help you

Help for patients and carers with enquiries regarding devices and SAMD
24/7 medical and technical support regarding tablets, apps, and software.
Help with medical emergencies and unblinding requests during clinical trials
We provide support 24/7, including when the P.I. or medical monitor is unavailable.


Support for recruitment and enrolment of patients on to clinical trials
We act as a point of contact for triaging enquiries from trial specific websites including clinicaltrials.gov
Multilingual, 24/7 Medical Information services for post-approval products
Our reliable and experienced team of Information Scientists offer a bespoke 24/7 service

TRUSTED PARTNERS




WHO WE WORK WITH




98%
Calls answered within 20 seconds
99.8%
Preventing unnecessary unblindings in last 3 years
100%
SAE reported to Pharmacovigilance within 24 hours
100%
Emergency ‘out of hours’ answered within 4 minutes