Language Support across 45 languages
Our model is based on the use of interpretation companies, carefully selected, to deliver high quality, cost efficient language support. The service provides real-time language support in over 45 languages which is tested frequently in the course of routine audits and inspections.
Since our callers are highly qualified healthcare professionals, our pragmatic approach in the provision of language support has been complimented by the regulatory agencies.
Ensuring regulatory compliance
Our unique association to one of the world’s leading teaching hospitals, Guy’s and St Thomas’ NHS Foundation Trust, means that we have leading, practicing Senior Physicians who join our calls, within a maximum wait time of 15 minutes to provide any emergency medical advice 24 hours a day satisfying the requirements of ICH-GCP E6-R2 to provide:
“Medical personnel should be readily available to advise on trial-related problems or medical questions”.
“Where investigators need urgent medical advice related to subject participation, they are able to access a medically qualified doctor 24 hours a day.