We’re always there when you need us. When you’re running a clinical trial, every emergency request for information requires an immediate response. Our experienced and qualified team can support callers quickly and efficiently, regardless of time or geographical location. Our experienced team can manage the call independently or by contacting the principal investigator or client on-call medics, if required.
Our contact centre is staffed around the clock by Information Scientists. Each holds a minimum qualification of a life-science degree such as Pharmacology, Toxicology or Biomedical Sciences. Our Information Scientists are the direct line of communication for your patients, answering the number on the patient card. If contacted by a treating physician, they are properly trained and equipped to access trial and drug information and help you avoid unnecessary code breaks. In turn, they have support from our qualified team of Senior Consultant Physicians, should clinical advice be required.
With this level of expertise available as a first response, you can rest assured that any issues will be properly evaluated and responded to, and that your patient safety will be protected at all times, day or night.