Using a patient concierge in a study takes a large administrative burden off sites. With less site staff and study coordinator time spent on the tasks handled by a patient concierge, more time can be spent on patient care and completing the trial within expected timelines.
The services we provide include, but not limited to:
- medication and appointment reminders
- appointment follow up
- device support
- home nursing coordination
- electronic patient reported outcome (ePRO) support
- electronic clinical outcome assessment (eCOA) support
During the trial, we’ll continue to take a proactive approach. Our Patient Concierge team will communicate directly with your investigative sites to obtain the protocol and appointment information they need. The concierge can also relay any concerns raised by your patients, to make sure you can take the action needed to avoid problems escalating or patients leaving the trial.