A new client approached us for help in setting up a 24/7, multilingual, call centre to process and triage emergency orders for a time sensitive, unlicensed pharmaceutical product used as an antidote to chemotherapy. The medicine is licensed in the USA and the client was looking to distribute it throughout the EU and Australia.

Since 2008, ESMS have provided a robust, rapid and cost effective Out of Hours solution to a Global Pharmaceutical company in supporting their clozapine monitoring service. Together with the client, ESMS implemented an Out of Hours call centre solution to support the Office Hours support provided in house by the client.