Medical Information

ESMS have been providing Medical Information Services to the pharmaceutical industry since 1996. We possess a wealth of experience in providing tailored solutions that enhance your Medical Information Service.

Available 24/7, our enquiry management contact centre provides Medical Information services for licensed products that are tailored to suit the needs of each client. Friendly, bespoke and completely transparent, we meet each individual clients’ needs.

Our Medical Information service consists of a core Medical Information team of experienced Pharmacists, supported by a team of Information Scientists who hold a minimum qualification of a life science degree such as pharmacology, toxicology or Biomedical Sciences.

ESMS Medical Information Services can deliver:

  • Experienced and proficient healthcare professionals with pharmacy or life sciences degree as an extension of your team
  • Capability to deliver MI services in 80+ countries and over 45 languages
  • Flexible models including full service/out of hours; shared/dedicated model; single/multiple products
  • Experience in working from ESMS or client database
  • Robust new starter and ongoing training programmes including classroom training with industry experts
  • Standard and/or complex enquiry handling including literature searching and complex response writing
  • 24/7 inbox monitoring
  • Standard response writing, maintenance and adaptation to local licence
  • Calls recorded and directly accessible to clients
  • Accurate and high-quality pharmacovigilance intake and follow-up

For further information on how we can support your MI requirements, please contact us



Able to quickly and easily respond to change, including quickly onboarding new services as well as adapt quickly to significant changes to existing services


Bespoke solutions based on your requirements, working with you to achieve the optimal solution for your specific needs


Constantly striving to make our services more efficient, client friendly and higher quality


Robust and regularly tested disaster recovery plan ensuring that we are always available to answer at whatever time an enquiry arrives.

Discover how we support our clients

Read Case Studies

Boehringer Ingelheim Ltd has employed the services of ESMS Global Ltd to provide an out-of-hours service for the Medical Information Department, with occasional ad-hoc cover during business hours, since 2013.

The support from ESMS Global has consistently met our expectations. They are a trusted partner who always work to a high standard. The team is quick to respond to any questions we have and they are always willing to work with us to accommodate our needs.
I can recommend ESMS Global Ltd as a reliable, professional supplier who are experts in their field.

Ellie Bansal, Medical Information Lead

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